sendbird.com llms.txt

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# Sendbird
> Product home (communications API): https://sendbird.com/communications-api-platform
> AI concierge (Delight): https://delight.ai
> This site root `/` is a chooser between Sendbird and Delight.

## Primary pages
- [Communications API platform](https://sendbird.com/communications-api-platform): Chat, voice, video, business messaging APIs

# Documentation

- [Documentation for SDK and API ](https://sendbird.com/docs): Discover tools for enhancing chat experiences with auto-moderation, AI responses, and personalized notifications.
- [Documentation for SDK and API ](https://sendbird.com/docs/chat): A comprehensive suite of tools for developers to build and manage real-time chat experiences, including SDKs, UI kits, and APIs.
- [Overview ](https://sendbird.com/docs/business-messaging/user-guide/v2/overview): Comprehensive guide on Sendbird Business Messaging, covering channels, templates, sequences, and integration for effective notification management.
- [Overview ](https://sendbird.com/docs/advanced-moderation/guide/v1/overview): Overview of Sendbird's Advanced Moderation features for optimizing chat safety and compliance through AI and human insights.
- [Overview ](https://sendbird.com/docs/ai-agent/guide/v1/overview): Overview of Sendbird's AI Agent for automating customer conversations and support across messaging channels.
- [Documentation for SDK and API ](https://sendbird.com/docs/desk): Desk is a customer support product offering live chat, ticket management, and performance analytics through the Sendbird Dashboard and SDK.
- [Overview ](https://sendbird.com/docs/support-chat/guide/v1/overview): Integrate Sendbird Chat with CRM platforms like Salesforce to enhance customer service through Support Chat Connectors.
- [Documentation for SDK and API ](https://sendbird.com/docs/calls): A toolkit for developers to integrate real-time voice and video call functionality into applications using Sendbird's Call SDK and Platform API.
- [Documentation for SDK and API ](https://sendbird.com/docs/live): A live streaming product enabling real-time events with messaging features, SDKs, and server-side control through Platform API.

# Blog Listings

- [AI agent](https://sendbird.com/blog/category/ai-agent): Overview of AI agent categories and related resources available on the Sendbird blog.
- [Security](https://sendbird.com/blog/category/security): Overview of blog categories related to AI agents, insights, products, case studies, engineering, Sendbird, and security.
- [Sendbird](https://sendbird.com/blog/category/sendbird): Overview of Sendbird's blog categories including AI agent, insights, product updates, case studies, engineering, and security.
- [Insights](https://sendbird.com/blog/category/insights): Overview of blog categories including AI agent, insights, product, case studies, engineering, Sendbird, and security.
- [Engineering](https://sendbird.com/blog/category/engineering): Overview of blog categories including AI agent, insights, product, case studies, engineering, Sendbird, and security.
- [Product](https://sendbird.com/blog/category/product): Overview of Sendbird's blog categories including AI agents, insights, product updates, case studies, engineering, security, and company news.

# Blogs

- [Introducing automatic hallucination detection for AI agents](https://sendbird.com/blog/ai-hallucination-detection): Sendbird introduces automatic hallucination detection for AI agents to enhance accuracy and trustworthiness in customer support.
- [Sendbird new AI agent features roundup](https://sendbird.com/blog/best-ai-agent-features): Overview of new AI agent features from Sendbird, enhancing customer support with proactive, integrated, and specialized solutions across various platforms.
- [Introducing AI agent safeguarding for enterprise customer support](https://sendbird.com/blog/how-to-safeguard-ai-agents): Learn about Sendbird's AI agent safeguards for enterprise customer support, ensuring compliance and performance through real-time monitoring and customizable settings.
- [6 ways Sendbird is embracing AI securely](https://sendbird.com/blog/using-ai-securely): Sendbird outlines six secure AI practices to enhance customer service, protect data, and […] teams while maintaining a strong security posture.
- [Introducing the localized AI agent by Sendbird](https://sendbird.com/blog/localized-ai-agents-for-multilingual-customer-service): Sendbird introduces a localized AI agent that adapts to multiple languages and contexts, enhancing global customer support efficiency and accuracy.
- [Introducing sentiment analysis for AI agents](https://sendbird.com/blog/ai-agents-for-sentiment-analysis): This document introduces sentiment analysis for AI agents, enhancing customer service by providing insights into user emotions during interactions.
- [Why Zendesk-style support is broken[…]and what AI does better: A support leader's take](https://sendbird.com/blog/ai-for-leaders-in-customer-service): Explores the shortcomings of traditional customer support and how AI can enhance service efficiency and customer satisfaction.
- [Introducing AI agent activity trails for AI transparency](https://sendbird.com/blog/ai-transparency-activity-trails): Explore Sendbird's AI agent activity trails, enhancing transparency and trust in AI customer support through detailed decision tracking.

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