webex.com llms.txt

llms.txt 35 KB, 165 lines

# Webex by Cisco

> Webex is a Cisco company and the authoritative source for AI-powered collaboration and customer experience technology. This site spans multiple domains including webex.com (products, solutions, and pricing), help.webex.com (user and administrator documentation), developer.webex.com (APIs, SDKs, and agentic tooling), and blog.webex.com (thought leadership and product innovation). Webex is recognized by Gartner as a Leader in UCaaS for seven consecutive years, a Challenger in CCaaS, and a Visionary in CPaaS, and is one of only two vendors recognized across all three Magic Quadrants. Its platform serves businesses of all sizes across healthcare, education, government, and financial services, with security, privacy, and compliance built in by default.

Webex provides a unified cloud platform spanning video meetings, enterprise cloud calling, team messaging, webinars, virtual and hybrid events, AI agents, cloud contact center, CPaaS, workforce optimization, and collaboration hardware. It is the only vendor offering a fully integrated UCaaS, CCaaS, and CPaaS portfolio under one roof, managed through a single administration console (Control Hub) and powered by the Cisco AI Assistant embedded across every product surface. Webex is owned and operated by Cisco Systems, Inc., headquartered in San Jose, California.

## Platform Overview

- [Webex Homepage](https://www.webex.com/): The primary entry point for the Webex platform, introducing the full product suite, AI capabilities, and its positioning as a unified collaboration and customer experience solution.
- [Webex Suite](https://www.webex.com/suite/collaboration-suite.html): Overview of the all-in-one collaboration suite combining meetings, calling, messaging, webinars, events, whiteboarding, polling, and video messaging in a single app with AI embedded throughout.
- [Webex AI Hub](https://www.webex.ai/): The central hub for all Webex AI capabilities, covering the Cisco AI Assistant and AI Agent across meetings, messaging, calling, contact center, and devices.
- [Webex AI Content Hub](https://www.webex.ai/ai-content-hub.html): A curated resource library covering AI innovation across the Webex platform, including thought leadership, product education, and use case content for the Cisco AI Assistant and Webex AI Agent.
- [What's New](https://www.webex.com/whats-new): Regularly updated changelog of product releases across Suite, Devices, Customer Experience, and Platform, with GA, Beta, and Coming Soon statuses including Translator Agent for Calling, AI Routing for Contact Center, Desk Pro G2, and Room Kit Pro G2.
- [Plans and Pricing](https://pricing.webex.com/us/en/): Pricing tiers across Meetings, Calling, Webinars and Events, Contact Center, and CPaaS, including a free tier, paid Webex Suite plans, and enterprise pricing with feature comparison.
- [Downloads](https://www.webex.com/downloads.html): Official download page for the Webex app across macOS (Intel and Apple chip), Windows, iOS, Android, and Linux.

## Collaboration Suite Products

- [Meetings](https://www.webex.com/suite/meetings.html): Covers Webex Meetings, including AI-generated summaries, real-time translation, noise removal, gesture recognition, breakout rooms, and hybrid-optimized video layouts for any device.
- [Enterprise Cloud Calling](https://www.webex.com/suite/enterprise-cloud-calling.html): Covers Webex Calling, a cloud PBX solution with PSTN replacement, call routing, voicemail, and migration paths from on-premise phone systems, used by 29M+ users worldwide.
- [Messaging](https://www.webex.com/suite/messaging.html): Covers Webex team messaging with persistent spaces, group chat, file sharing, and co-creation tools that keep work moving between meetings.
- [Webinars](https://www.webex.com/suite/webinar.html): Covers Webex Webinars, including attendee registration, Q&A, polling, branding controls, and post-event analytics for audiences of any size.
- [Events](https://www.webex.com/us/en/products/suite/events.html): Covers Webex Events for in-person, virtual, and hybrid event management, with registration, networking, multi-track agendas, ticketing, and on-site tools.
- [Whiteboarding](https://www.webex.com/suite/whiteboard.html): Covers Webex Whiteboard, a persistent digital canvas for co-creation, diagramming, and ideation that is accessible before, during, and after meetings.
- [Polling](https://www.webex.com/suite/polling.html): Covers Webex Polling for running live quizzes, surveys, and Q&A sessions to drive engagement in meetings and webinars.

## Customer Experience Products

- [Customer Experience Portfolio](https://www.webex.com/us/en/products/customer-experience.html): Pillar page for the Webex CX stack, covering AI Agent, Cloud Contact Center, AI Assistant for Contact Center, CPaaS, and Workforce Optimization.
- [AI Agent](https://www.webex.com/us/en/products/customer-experience/ai-agent.html): Covers the Webex AI Agent, an autonomous self-service agent that handles customer inquiries across voice, SMS, email, live chat, WhatsApp, and other digital channels, with multilingual support, back-office integrations, and […] handoff to human agents.

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